About Small World Solutions
We've been supporting businesses in the South Wales Valleys for over three decades. Our approach has always been the same: practical, friendly IT support that lets you focus on running your business.
Personal IT Support for Local Businesses
I've been supporting businesses across the South Wales Valleys for over 30 years. Over that time, I've helped many local organisations navigate the ever-changing landscape of business technology — from the early days of networked PCs to today's cloud-first world.
I work with a trusted network of specialists across IT infrastructure, cyber security, software development, web services, and hardware — giving my clients access to expertise that goes well beyond what you'd typically expect from a one-person operation.
What sets me apart is my approach. I speak plain English, I take time to understand how your business operates before recommending anything, and I'm always honest — if a cheaper or simpler solution will serve you better, that's what I'll recommend.
How I Work
Complex IT decisions explained in terms that make sense for your business, not your IT department.
I manage your entire technology ecosystem — liaising with third-party suppliers, ISPs, developers, and vendors on your behalf.
I actively look for ways to reduce your IT spend — not increase it. I negotiate contracts and leverage collective purchasing power for better deals.
Remote support, on-site visits, or both — I work around your schedule and respond promptly when issues arise.
What We Provide
Managed IT Support & Helpdesk
Day-to-day IT support is the backbone of what we do. Whether you needs help with a software issue, a network problem, or a new device setup,I're on hand to help — remotely or on-site.
We support businesses with anything from a handful of staff to larger multi-site organisations. Support can be provided on a pay-as-you-go basis or through a predictable monthly retainer — whatever suits your business model.
Our proactive monitoring tools alert us to potential issues before they become problems, reducing downtime and keeping you productive.
Cyber Security & GDPR Compliance
Cyber threats are the single biggest risk facing small and medium businesses today. From ransomware and phishing attacks to accidental data breaches, the consequences can be devastating — financially and reputationally.
We provide comprehensive security services including: malware and virus disinfection, security audits, endpoint protection review, network security hardening, email filtering, staff phishing awareness training, and full GDPR compliance audits with remediation planning.
Following a breach or near-miss,I help you understand what happened, contain the damage, and put measures in place to prevent recurrence. We also support you through ICO notification requirements where applicable.
Cloud Services & Migration
The right cloud strategy can reduce costs, improve collaboration, and future-proof your business. The wrong one can create complexity and unexpected expense. We help you find the right balance.
I plan and manage migrations to Microsoft 365, Azure, and other cloud platforms — ensuring minimal disruption to you. We also review existing cloud subscriptions to identify unused services and unnecessary costs, and help businesses implement AI productivity tools such as Microsoft Copilot where appropriate.
Backup Strategies & Disaster Recovery
Many businesses don't discover gaps in their backup strategy until the day they need it most. I review your current approach and design a layered backup solution that gives you confidence — whether you're dealing with accidental deletion, hardware failure, or a ransomware attack.
I create and test disaster recovery plans tailored to your business, so you knows exactly what to do if the worst happens and recovery time is minimised.
IT Contract Negotiation & Cost Reduction
Many businesses are paying over the odds for IT services — often locked into contracts signed years ago with little awareness of better alternatives. I review your existing agreements, identify savings opportunities, and negotiate directly with suppliers on your behalf.
We also develop exit strategies for clients wanting to move away from locked-in or overpriced contracts. By leveraging the combined purchasing power of my client base,I're often able to secure substantially better pricing than businesses could achieve independently.
Bespoke Staff Training
Technology is only as effective as the people using it. I deliver tailored training programmes for your staff — covering anything from Microsoft 365 and Teams, to cyber security awareness, new software, and AI productivity tools.
Training can be delivered remotely via video call or in person at your premises. We adapt the pace and content to your existing skill level, ensuring everyone comes away confident rather than overwhelmed.
Sector Experience
We've worked across a broad range of industries, each with their own specific software platforms, compliance requirements, and IT challenges.
Backed by a Strong Supplier & Partner Network
One of the biggest advantages of working with us is access to my established network of trusted specialists and suppliers. Rather than one company trying to be everything to everyone,I bring the right expert to each challenge.
Web & Development Partners
Need a new website, bespoke application, or e-commerce solution? We connect you with vetted developers and agencies, managing the process on your behalf.
Security Specialists
For complex security requirements, penetration testing, or regulatory compliance work, I work alongside accredited security partners to deliver the right solution.
Hardware & Infrastructure
From servers and networking equipment to workstations and printers — we source, configure, and install hardware, with preferential pricing through my supplier relationships.
Common Questions
Feedback From Local Businesses
"Small World Solutions transformed our IT setup completely. We went from constant downtime to a rock-solid system. They explained everything clearly and we never felt lost in technical jargon."
"When ransomware hit us, Small World Solutions had us back up and running in hours. Their disaster recovery planning had us covered. Can't recommend them highly enough."